# SigmaMind AI > SigmaMind AI is a voice AI platform for call centers and contact centers. It deploys AI voice agents that place and answer phone calls on top of a company's existing dialer and telephony stack, with no rip-and-replace migration. It serves small teams, mid-size floors, and enterprise operations across outbound and inbound calling. Key things to know: - SigmaMind layers on top of existing infrastructure. It sits behind your SIP trunk and connects to VICIdial, Convoso, Five9, Genesys, NICE CX, Talkdesk, Avaya, 8x8, Dialpad, GOautodial, and other dialer and CCaaS platforms. Dialers keep dialing and route connected calls to AI agents. - Common workloads: lead generation and qualification, inbound lead intake, appointment setting, customer support and L1/L2 deflection, debt collection and ARM follow-ups, reminders, and onboarding calls. - Strongest fit verticals: insurance, financial services (collections, lending, mortgage), home services, solar, telecom, retail and ecommerce, healthcare, real estate, edtech, and hospitality. - Technical profile: voice-to-voice response times under 800ms, hundreds of concurrent calls, unlimited AI sessions, interruption handling, answering machine detection, and live warm transfer to human agents with full call context. - Model flexibility: customers mix and match STT, LLM, and TTS providers per use case. LLM options include OpenAI GPT, Anthropic Claude, and Google Gemini models. TTS options include ElevenLabs, Cartesia, Rime AI, Inworld AI, Hume AI, and OpenAI. STT via Deepgram. - Compliance and security: designed for TCPA and FDCPA-conscious outbound calling, STIR/SHAKEN call authentication, configurable disclosures and consent handling, full recordings and transcripts, SOC 2 and HIPAA support, and private cloud deployment options for enterprise. - Pricing is usage-based with no fixed monthly fees and no concurrency charges. Voice platform fee is $0.04 per minute plus the STT, TTS, LLM, and telephony components you select. Chat is $0.005 per AI message plus LLM. Enterprise volume pricing is custom. - Agents are built in a no-code Agent Builder, tested in a Playground before going live, extended with App Library integrations (Shopify, Zendesk, Gorgias, Google Sheets, Calendly, HubSpot, GoHighLevel, Pipedrive, custom APIs, webhooks), and monitored in Analytics. - The company is SigmaMind AI, a Y Combinator company building from San Francisco, CA. ## Platform - [Platform overview](https://www.sigmamind.ai/platform): How the end-to-end platform fits together for designing, testing, deploying, and monitoring AI agents. - [Agent Builder](https://www.sigmamind.ai/agent-builder): No-code builder for call workflows, with event triggers, intents, branches, app actions, waits, and a persona layer that controls tone and escalation behavior. - [Playground](https://www.sigmamind.ai/playground): Real-time simulator for testing conversations, payloads, and edge cases before an agent goes live. - [App Library](https://www.sigmamind.ai/app-library): Ready-made agent templates and no-code integrations that let agents take real actions such as refunds, scheduling, and CRM updates. - [Analytics](https://www.sigmamind.ai/analytics): Transcripts, recordings, automatic dispositions, QA scoring against custom rubrics, and campaign performance tracking in real time. ## Use cases - [Customer support](https://www.sigmamind.ai/customer-support): End-to-end handling of inbound service calls, including peak load, with cost per contact around $1 versus roughly $8 for a human agent. - [Lead qualification](https://www.sigmamind.ai/lead-qualification): Qualify and score leads on outbound and inbound calls, then transfer only ready prospects to human closers. ## Industries - [Insurance](https://www.sigmamind.ai/insurance): Policy qualification and routing of high-intent health and auto leads. - [Financial services](https://www.sigmamind.ai/financial-services): Debt collection, mortgage, and lending outreach with compliance controls and escalation rules. - [Home services](https://www.sigmamind.ai/home-services): Job booking, lead qualification, and follow-ups for HVAC, cleaning, and repair businesses. - [Retail and ecommerce](https://www.sigmamind.ai/ecommerce): Order status, returns and refunds, subscription changes, and post-purchase follow-ups. - [Healthcare](https://www.sigmamind.ai/healthcare): Patient intake, appointment reminders, and refill support with HIPAA-conscious handling. - [Telecom](https://www.sigmamind.ai/telecom): Support calls, plan inquiries, and follow-ups. - [Real estate](https://www.sigmamind.ai/real-estate): Buyer qualification and showing requests. - [EdTech](https://www.sigmamind.ai/edtech): Student qualification and counseling calls. - [Hospitality](https://www.sigmamind.ai/hospitality): Booking inquiries and guest support. ## Pricing - [Pricing](https://www.sigmamind.ai/pricing): Full per-minute and per-message breakdown by platform fee, STT, TTS, LLM, and telephony, plus an interactive cost calculator and a comparison of pay-as-you-go against enterprise plans. ## Developers - [Documentation](https://docs.sigmamind.ai/): Getting started, Agent Builder node reference, Playground walkthrough, app integration guides, API and webhooks, analytics, and security. - [Documentation index for LLMs](https://docs.sigmamind.ai/llms.txt): Machine-readable index of every documentation page. - [Sign up](https://dashboard.sigmamind.ai/p/signup): Create a workspace and start building for free. ## Customer proof - [Case studies](https://www.sigmamind.ai/case-studies): Index of customer results across ecommerce, home services, and lead generation. - [eJam](https://www.sigmamind.ai/case-studies/how-ejam-achieved80-percent-support-automation-with-ai): How eJam reached 80% support automation with AI agents. - [Gardencup](https://www.sigmamind.ai/case-studies/gardencup-cuts-refund-delays-by-80-percent-using-sigmamind-ai): How Gardencup automated customer support and cut refund delays by 80%. - [CleanBoss](https://www.sigmamind.ai/case-studies/cleanboss-scaling-cx-with-sigmamind-ai): How CleanBoss scaled CX and cut first response time in half. - [Betterbrand](https://www.sigmamind.ai/case-studies/betterbrand-wins-over-counterfeiters-with-sigmamind-ai): How Betterbrand removed counterfeit spam and tripled social media engagement with AI moderation. - [Ecommerce refunds at scale](https://www.sigmamind.ai/case-studies/ai-agent-handling-refunds-at-a-lower-cost): How an ecommerce company automated 4,000+ monthly refunds at 43% lower cost. ## Company - [About us](https://www.sigmamind.ai/about-us): Company mission, team, and what the platform is built to do. - [Blog](https://www.sigmamind.ai/blog): Articles on voice AI, call center operations, and compliance. - [Talk to us](https://www.sigmamind.ai/talk-to-us): Request a conversation with the SigmaMind team. - [Partners](https://partners.sigmamind.ai/): Integration and channel partner program for agencies, BPOs, and resellers. ## Optional - [In the spotlight](https://www.sigmamind.ai/in-the-spotlight): Press coverage and media mentions. - [Discord community](https://discord.com/invite/jSWGcw5Wyx): Community of builders and call center operators using SigmaMind. - [Privacy policy](https://www.sigmamind.ai/privacy-policy) - [Terms and conditions](https://www.sigmamind.ai/terms-of-service) - [Wikidata entry](https://www.wikidata.org/wiki/Q138313952): Structured entity record for SigmaMind AI.