Features
Automated Response Drafting
Customize your brand tonality
Automated Response Drafting
As soon as your customer send a query, our AI platform starts analyzing the question and begins to draft a response. Sigma AI then displays the response to the customer service representative. The representative can then review the response and send the answer to the customer with a click of a button. If the representative wish to, he/s
As soon as your customer send a query, our AI platform starts analyzing the question and begins to draft a response. Sigma AI then displays the response to the customer service representative. The representative can then review the response and send the answer to the customer with a click of a button. If the representative wish to, he/she can change the AI response before sending it to the customer.
360 Degree Knowledge base
Customize your brand tonality
Automated Response Drafting
Our AI knowledge base feature understands your business on a 360-degree level by going through your selected internal documentation, SOWs, and spreadsheets. It then creates a deep mental map of the entire knowledge base to answer any related questions of y customer. This ensures that our AI can provide accurate and reliable responses to y
Our AI knowledge base feature understands your business on a 360-degree level by going through your selected internal documentation, SOWs, and spreadsheets. It then creates a deep mental map of the entire knowledge base to answer any related questions of y customer. This ensures that our AI can provide accurate and reliable responses to your customers that completely align with your business information and image.
Customize your brand tonality
Customize your brand tonality
Customize your brand tonality
Our tone AI feature understands the empathy, tonality, and image of your brand. It can scan through your marketing data, internal brand documentations, and emails to accurately detect your tone and brand voice. The AI then creates the response exactly in the same tone, so that your customers always feel connected with your brand in the responses.
Absolute Writing Style
Absolute Writing Style
Customize your brand tonality
Sigma AI platform can scan through all the past messages, tickets, emails, and chat history of your customers and the replies previously provided by your support agents, to understand the writing style of your brand. Thereafter, our AI makes sure that the future draft responses are provided to you in the same writing style so that every
Sigma AI platform can scan through all the past messages, tickets, emails, and chat history of your customers and the replies previously provided by your support agents, to understand the writing style of your brand. Thereafter, our AI makes sure that the future draft responses are provided to you in the same writing style so that every response feels to be written by a highly trained human professional.
Shopify Integration
Absolute Writing Style
Shopify Integration
Sigma AI automatically retrieves information from your Shopify products/ orders, customers, and pages. When a customer makes a new inquiry, Sigma AI retrieves live prices and availability of product variants. Optizo AI is always up-to-date, using your Shopify data to guide customers and boost sales.
Gorgias Integration
Absolute Writing Style
Shopify Integration
Sigma AI comes with native integration to Gorgias. Support for other platforms, including Zendesk, is coming soon. If you need support for a specific platform, please don't hesitate to contact us. Sigma AI can also handle Gorgias integration with multiple Shopify stores.
Integrations
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